FAQs

Why have I only received one of the wines I ordered?

Because our wines come from wineries and suppliers across the country, one case of wine may arrive before the other. However, they shouldn’t be too far apart.

Can I track my wine?

We work with specialist distributors who deliver their wines to you using various courier companies, which can make it difficult for us to give you one tracking number for a purchase of wines from multiple areas of the country. If your wine hasn’t arrived within 5 working days, however, drop us an email with your order number, or message us on Facebook and we’ll respond with all the details you need.

Do you ship internationally?

No, unfortunately we do not ship internationally at the moment.

Why has my credit/debit card been charged to multiple accounts?

theWineList operates using a system where wines from separate wineries and suppliers can be purchased simultaneously through one theWineList purchase. The total amount charged by theWineList is determined by a combined payment to the wineries you order from, which is then split and charged individually by the corresponding winery/supplier. The total you pay does not change, however.

Can I return my wine?

We understand that every now and again you could come across a faulty bottle, or you haven’t enjoyed your first taste. Send us an email and we’ll be happy to discuss our return policy with you.

I won't be at home, but my son will, he's 16 years old, can you deliver?

Sorry, theWineList cannot, will not, deliver our products to anyone under 18 years of age. In fact if you look under 25 years of age you'll have to provide I.D. to us upon delivery. Remember, if you use our site to purchase alcohol and are under 18 years of age then you're breaking the law.